About Return

CATALOG and Marathon-Sports promise to provide you with “14-day Unconditional Returns Service” within 14 days after the receipt of your purchase (as determined by the date of signing for the purchase). You can return the products purchased at CATALOG/Marathon-Sports Online Store for any reason or without any condition within 14 days of receiving your purchase (specific marketing events are subject to related terms and conditions).

Criteria for Accepting Returns

The color, design model and materials of product are not consistent with the description on the website
The product is purchased in the wrong size or doesn’t fit
There is any problem in the delivery process
You dislike the product
You purchase a wrong product
You receive a product flawed or with any quality defects (Such product may be returned only in accordance with the return procedure for defective products and will subject to additional limitations.)
No returns on all Speedo/Arena products
For some specific offers / promotion events, a full return & refund is required for the orders purchased during the event. You have to return all the discounted products of the purchase, partial return & refund will not be accepted.

No damage or stains on the packaging (Please ensure the shoes box is not damages or smudged)
No damage or stains on the products
No damage or stains on the accessories of the products
Product remains unworn, unused and unwashed
All Product tags present
In Resell-able condition
Due to hygiene concerns, all swimwear and accessories such as swimming gears, masks, socks, water bottle and shoe care products cannot be returned

If there is any free gift in the order and you cannot fulfill the original order requirements of receiving free gift after making returns, it must be sent together with the order for the return and refund process. If the free gift is not returned, the retail amount of the gift will be deducted from the refund amount.

Return Details

Return Criteria	Please make sure that your order meets above Criteria for Accepting Returns.
Return Delivery Charge	Unless the product is flawed or any quality defected, You can choose to use SF to return the order and pay the delivery fee by yourself (Click here ), Please do not choose to pay by receiver, otherwise the delivery fee will be deducted from the total refund amount of your order and charge additional HK$30 administrative fee. If you need to arrange SF to collect your order on home address by us, ($50 fee will be deducted from the total refund amount of your order).
Return Procedure	Please contact us for any return request. Once we accept your return request, you will also receive a "Return Request Confirmation email" which stated the item you requested to return and the total refund amount. Please print out the “Return Request Confirmation email”, pack and seal with your return item securely in an undamaged bag together. Please do not pack your return products in the original see-through packing bag to prevent losing the products during shipping. Once we receive the returned products and determine that they satisfy return conditions, the refund will be credit back to your credit card account within 20 business days. Please don't use Hong Kong Post Office to return the order and any non- trackable courier (e.g. Surface Ordinary Letter / Packet) would NOT be accepted. Please be reminded that returning in person to CATALOG/Marathon-Sports Retail Store or warehouse would NOT be accepted.

Return Criteria	Only orders that chosen to pick up at CATALOG/Marathon-Sports Retail Store can be returned at CATALOG/Marathon-Sports Retail Store. All home delivery or S.F. Stores pickup orders cannot be returned at CATALOG Retail Store. You can only return the order at the CATALOG/Marathon-Sports Retail Store that you selected to pick up the order. You cannot return the order at other CATALOG/Marathon-Sports Retail Stores. Please ensure the order for returning is in a condition regarding above return criteria
Return Delivery Charge	It is free of charge if you return the order at CATALOG/Marathon-Sports Retail Store. If you choose to contact our customer service for return, and request S.F. courier to collect your return item, unless there is defective problem or product quality problem, otherwise all returns would have an additional HK$50 delivery charge. The charge will be deducted from the total refund amount which will be revealed on the “Return Request Confirmation” Email.
Return Procedure	Please bring your return item to CATALOG/Marathon-Sports Retail Store (the one you selected to pick up the order), and ask the staff for a return request./li> Our staff will conduct an inspection to confirm whether the return item meets the return criteria. If the standard is met, our staff will help you to apply for refund and return the item to our warehouse. In the meantime, you will also receive a "Return Request Confirmation email" for your record. Once we receive the returned products and determine that they meet the return criteria, we will credit back the refund to your credit card account within 20 business days.

Refund Detail

Once we receive the returned products and determine that they meet the return criteria, we will credit back the refund to your credit card account within 20 business days.
If the return item does not meet the above return criteria, we will return the item to you and would have an additional HK$50 as return delivery charge.
The refund amount is subject to the actual payment amount. If the order is paid with an e-gift card, the e-gift card will be refunded by first priority, and the remaining amount will be refunded to your payment platform or credit card.
The actual refund date is based on the bank or online payment platform processing cycle.
If there is any free gift in the order and you cannot fulfill the original order requirements of receiving free gift(s) after making returns, it must be return together with the order for refund. If the free gift is not returned, the retail amount of the gift will be deducted from the refund amount.
If your order cannot fulfill the original order requirements of applying the coupon code after making return, the total value of the coupon code will be deducted from the refund. Once the order is refunded, the relevant coupon code cannot be used again.

Reasons for Unacceptable Returns/Exchange

Products not meeting the criteria for “14-day Unconditional Returns”
Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated.
Products with loose threads or cracking due to external scratches by hard objects, or internal wear and tear.
Damaged products due to use for longer than service life
Damaged products due to improper wash
Products with color fading due to display
Products with unclean appearance
No returns on all Speedo/Arena products
Products not sold on CATALOG/Marathon-Sports Online Store

No Exchange

In order to let you receive the correct product faster, we provide the service of return instead of exchange.
Please return the unwanted item following above return procedure and then place a new order directly for the products you want.