If you wish to update your personal information, log into My Account and make the necessary changes. Kindly note that the updated information will not appear in any past orders.

Please log into My Account and check your order history under “ My Order”. You will see all the orders you have made there.

Membership Tier System is determined by the total amount of your single purchase. In general, member tier is determined as 3 levels. Each of the member tier can enjoy specific offers in Online and Offline Store.

• Online Member – Register as online member and get the New Member Coupons
• Privilege VIP – A single purchase with a net amount over $1000 will be upgraded to On/Offline Privilege VIP. Privilege VIP can enjoy the specific discounts in CATALOG, Marathon-Sports and GigaSports On/Offline Store.
• Diamond VIP – A single purchase with a net amount over $2000 will be upgraded to On/Offline Diamond VIP. Every dollar you spend will be converted to 1 bonus point, which can be used for the gift redemption in CATALOG and Marathon-Sports Online Store, or even in Marathon-Sports APP.

E-Gift Card is a new gifting method for customer to send gifts to others anytime via CATALOG and Marathon-Sports Online Store. You can choose different denominations of E-gift card for gifting. E-gift card recipients will get the redemption email and log in to My E-gift Card page to redeem the voucher, and they can enjoy shopping in online store.

You can redeem cash coupons through Bonus Point redemption. Cash coupon is only applicable to online store. The validity period of the coupon is subject to the specified period, and will be invalid after the expiry date. You can also check the redeemable coupon, redeemed coupon and expired coupon through My Coupon page.

Click and enter to My Coupon page.

I will get the New Member e-Coupon once you successfully registered a membership in CATALOG and Marathon-Sports Online Store. You can find this coupon thru “My Coupon” section from “My Account” page.

New Members e-Coupon is valid for 30days upon registration. New Members e-Coupon cannot be used to purchase fixed price items, Best Deal items, socks and selected ranges of products.

To redeem for the New Members e-Coupon, select the e-Coupon before checkout and the respective discount will be automatically applied to the final price of the product(s) in your shopping cart.

Only one New Members e-Coupon can be used per transaction. No exchange and refund are allowed for all discounted items purchased by using the New Members e-Coupon

The New Members e-Coupon cannot be used in conjunction with other promotions, staff discount and other e-coupons/discount codes.

Your privacy is strictly protected. We will not disclose any of your information to the third parties or use for any other purposes other than order processing without your written permission.

Please contact our Customer Representatives for assistance.

We accept Credit Card (Visa/Master Card/UnionPay/Diner Club/Discover/Discover), Alipay HK, WeChat Pay HK, Octopus, Tap & Go, PayMe and BoC Pay

Customer must add the free gift to shopping cart at the top of “My Cart page”. If the free gift is not being added to the cart, it will be treated as a waiver of the free gift, and no replacement will be provided.
Gift are subject to a first-come-first-served basis while stocks last. For the free gift, the total amount need to be measure up after the discount. Swire Resources Limited has final decision in all matters and disputes in relation to the promotion offer, gift and related activities.

Yes, the shopping cart of CATALOG and Marathon-Sports is shared. You can freely choose to checkout in CATALOG or Marathon-Sports Online Store.

If you cannot find certain products, or cannot order a product in a specific style/size, please return to our website from time to time as we replenish our stock frequently.

“Out of Stock” products are not available for purchase at the moment, but will likely be in stock shortly. To receive the replenishment notification email, please select “Notify me when this product is available” on the product detail page, and we will notify you by email after the replenishment.

The product you choose is not available for sale anymore.

The available size/ colour of the product is sold out when you place the product in the shopping bag.

Upon placing your order, we will initiate the product allocation and fulfillment process. If the product is sold out after you have paid for the order, we will contact you via email to explain the condition. The refund will be credit back to your credit card account. While for other products that are available in your order, we will follow the general order processing procedures for delivery. Please contact our Customer Representatives if you have inquiries

Sorry, we do not offer such a service at this stage.

If an item you are interested in is out of stock at CATALOG Online Store, please Find a Store and contact the store directly to check product availability.

Customers who violate the company’s terms and conditions.

The purchased style and/or size is out of stock and cannot be delivered.

Any product defect is found during quality control inspection.

Unsuccessful Delivery due to incorrect or unclear shipping address, or recipient's prolonged unavailability at the shipping address.

Pricing error occurs (including the website contains/photos incorrect pricing).

Orders will be cancelled automatically if you failed to pay during checkout. Please make a new order if you still want to buy those items. 

If you want to cancel an order that has been paid or shipped, please contact our Customer Representatives .

Unfortunately you cannot edit order information after placed. In this case, please contact our Customer Representatives to cancel the order you would like to modify and place a new order.

You can check the order status after logging into My Account and navigating to “My Orders” on the left of the page.

For delivery status tracking, please click the below links correspondingly:

1. S.F. Express Service
• Click S.F. Express Order Tracking
• S.F. Express Service Hotline
• Hong Kong: (852) 2730 0273 /Macau: (853) 2873 7373
• S.F. Express Service Website: http://www.sf-express.com

Please contact our Customer Representatives for assistance.

Home Delivery:
Order will be delivered with 7-10 working days after we have received your order. For outlying islands and remote districts, please wait for at least 10 working days for delivery.
*No delivery service on Saturdays, Sundays and public holidays.

S.F. Pickup Point:
Order will be delivered within 7-10 working days after we have received your order. For outlying islands and remote districts, please wait for at least 10 working days for delivery. You will receive a Pickup Notification Email from CATALOG/Marathon-Sports when your order has been dispatched.
*No delivery service on Saturdays, Sundays and public holidays.

After the order is dispatched to the designated S.F. pick up point, Pick up notification email will be sent to you. In general, S.F. Express will keep the order for 3 days. If you still do not pick up the order on the 3rd day, your order will be temporarily stored in the designated S.F. pick up point, and we will notify you by phone to pick it up again; If you still do not pick up the order on the 5th day, the order will be automatically cancelled and returned to us.

If you fail to receive the Email Notification, you can check your email, including Inbox and Junk Email. You can also log in your account and check my order status for tracking the progress of delivery of the order or contact our Customer Representatives for assistance.

We are sorry that we do not provide such service after you have placed your order. In this case, please contact our Customer Representatives for assistance.

The products will generally be delivered within 3 - 5 business days (excluding Sundays and public holidays) after order is confirmed. We will notify you by email after orders arrived. Please pick up the order within 3 days after you received the email notification.

All products sold in CATALOG and Marathon-Sports Online Store support In-store pick up service.

The price in online store and retail stores may be different. Please refer to price listed in CATALOG/Marathon-Sports online store for your order payment.

You are free to choose any CATALOG or Marathon-Sports Hong Kong Retail Store for pick up.

You can enjoy free shipping to any CATALOG and Marathon-Sports Hong Kong Retail Store upon net purchase of $400. For order less than HK$400, the delivery charge is HK$50 per order.

Please go to the designated CATALOG/Marathon-Sports retail store and show them the email notification you have received. You can then sign and receive the package after your delivery number and name are confirmed.

If you are entrusting someone else to pick up your delivery for you, they must display the email and give your name to the our store staff before taking the order.

We will reserve your order for 3 days after the orders arrived and send you an email notification.

If you failed to pick up the order till the 3th day, the order will be automatically cancelled and returned to CATALOG/Marathon-Sports retail store. A return shipping fee of HK$50 will be applied, and this amount will be deducted from your total refund. Your payment will be refunded to the same account you used for payment. If you still want the products, you will need to place a new order.

If you haven't received our email, please double-check that the email address you entered is accurate.

We also suggest logging into your account to view the status of your order on the "My Orders" page. Should you have any enquiries, feel free to reach out to our Customer Service Representatives.

Please contact our Customer Representatives for assistance.

You can apply for a return by entering to My Account and clicks “My Orders”. You may also contact our Customer Representatives for assistance.

• Refund will generally take 20 working days upon our receipt of the returned products.
• Actual receipt date is subject to the process period of the relevant bank/payment gateway.
• The refund will be made to the account used for your payment.

Sorry, your refund cannot be used to offset against a new order. Please wait for the refund to be credited to your card or account.

You can either reject or receive the order, and do return request by entering to My Account and clicks My Orders to process return procedure. Or you can contact our Customer Representatives for assistance.

The 14-day Unconditional Return is only applicable at CATALOG/Marathon-Sports Online Store for one time only per order.

Purchase at Catalog Retail Stores are subject to a 14-day (conditional) exchange policy. For any disputes, Swire Resources Limited reserves the right of final decisions.